Two Bedroom Master Suite Red Level
- 1 King-size bed
- Shower
- Coffee machine
- Bathtub
- Balcony
Hotel · Madrid · Community of Madrid
Hotel Fenix, A Gran Melia Hotel - The Leading Hotels Of The World
A classic five-star address in the heart of Madrid, steps from the Paseo del Prado and the city's grand plazas.
- 12-minute walk to Plaza de Cibeles
- Red Level lounge with complimentary bites
- Wellness centre and fitness classes
8.8
Great
1068 reviews
Booking.com 8.8 · 1068 reviews
About
Hotel Fenix, A Gran Melia Hotel - The Leading Hotels Of The World
Hotel Fenix, A Gran Melia Hotel - The Leading Hotels Of The World sits on Calle Hermosilla, a 12-minute walk from Plaza de Cibeles. The 97-room property pairs classic styling with a modern wellness centre, sauna, and fitness classes.
Rooms range from cosy Deluxe Rooms to the two-bedroom Castellana Presidential Suite. Red Level rooms and suites open the door to a dedicated lounge on the 7th floor, known for its complimentary food and drinks throughout the day.
- Non-smoking rooms
- Wi-Fi
- Parking
- Safe deposit box
- Pets allowed
- Rooms/ Facilities for disabled
In brief
What works, what to weigh
+
Strengths
4 reasons to book- Prime Madrid location — A 12-minute walk from Plaza de Cibeles puts you within easy reach of the Prado, Retiro Park, and the upscale shopping along Calle Serrano.
- Red Level lounge and service — The 7th-floor lounge offers complimentary food and drinks throughout the day, and guests repeatedly praised the attentive staff, particularly in the Red Level area.
- Quality breakfast — The buffet breakfast earns consistent praise for its variety and quality, a strong start to a day of sightseeing.
- Wellness facilities — Guests can use the fitness centre, sauna, spa lounge, and join fitness classes without leaving the hotel.
–
Worth weighing
4 to weigh- Rooms can feel dated — The room rating sits at 7, with some guests finding the accommodations less modern than expected for the price.
- Value for money questioned — The 'Price and service' category scores 6, suggesting the experience may not fully justify the premium rates.
- Breakfast could be more vegetarian-friendly — One reviewer noted the breakfast, while good, could be improved for vegetarians.
- Limited property size — With only 97 rooms, the hotel may feel intimate, but it also means limited on-site facilities compared to larger five-star properties.
01 — Rooms
Rooms & rates
High season: summer dates usually book out a few weeks ahead.
Master Suite Terrace Red Level
- 1 King-size bed
- Coffee machine
- Heating
- Air conditioning
Supreme Red Level Connecting Room
- 1 King-size bed
- Coffee machine
- Heating
- Bathtub
- Air conditioning
Supreme Connecting Room
- 1 King-size bed
- Coffee machine
- Heating
- Air conditioning
Two Bedroom Penthouse Presidential Suite Red Level
- 1 King-size bed
- Shower
- Coffee machine
- Bathtub
- Balcony
Royal Suite Red Level
- 1 King-size bed
- Shower
- Coffee machine
- Bathtub
- Balcony
Supreme Room
- 1 King-size bed
- Heating
- Air conditioning
Premier Room
- 1 Double bed
- Heating
- Air conditioning
Deluxe Room
- 1 Double bed
- Heating
- Air conditioning
Two-Bedroom Suite Red Level
- 1 King-size bed and 1 Sofa bed
- Coffee machine
- Heating
- Air conditioning
Grand Family Room
- 2 Single beds
- Heating
- Air conditioning
Deluxe Junior Suite Red Level
- 1 King-size bed and 1 Sofa bed
- Coffee machine
- Heating
- Air conditioning
Supreme Family Room
- 1 King-size bed and 1 Sofa bed
- Heating
- Air conditioning
Supreme Room Red Level
- 1 King-size bed
- Heating
- Air conditioning
Grand Supreme Room Jacuzzi Red Level
- 1 Double bed
- Coffee machine
- Heating
- Balcony
- Air conditioning
Junior Suite Red Level
- 1 Double bed
- Coffee machine
- Heating
- Air conditioning
One-Bedroom Suite Red Level
- 1 King-size bed and 1 Sofa bed
- Coffee machine
- Heating
- Air conditioning
Fenix Penthouse Suite Red Level
- 1 King-size bed
- Coffee machine
- Heating
- Balcony
- Air conditioning
Master Suite Red Level
- 1 King-size bed
- Coffee machine
- Heating
- Balcony
- Air conditioning
Castellana Presidential Suite Red Level
- 1 King-size bed
- Shower
- Coffee machine
- Heating
- Balcony
02 — Amenities
Services & amenities
Everything included at this stay — the facilities and essentials, at a glance.
Essential
- Non-smoking rooms
- Wi-Fi
- Air conditioning
- Safe deposit box
- Pets allowed
- Rooms/Facilities for disabled
- Key card access
Food & Drink
- Room service
- Welcome drink
- Mini-bar
- Tea and coffee facilities
- Electric kettle
Wellness & Leisure
- Fitness centre
- Spa lounge
- Sauna
- Beauty treatment
- Public bath
Room Amenities
- Soundproofed rooms
- Sitting area
- Dressing area
- Ironing facilities
- Bathtub
- Free toiletries
- Flat-screen TV
- Direct dial telephone
- CD player
- AM/FM alarm clock
Services
- Paid airport shuttle
- Housekeeping
- Laundry
- Fax/Photocopying
- Cots
- Video games
Photos
Gallery
03 — Reviews
What guests say
Recent verified reviews from guests who stayed here.
Guest-rated 8.8/10 from 1,068 reviews
Booking.com · 8.8 · 1068 reviews
8.8Verified guest“Pleasant stay with reliable Wi-Fi, a 24-hour reception, and a top-notch gym. The staff returned my forgotten hairbrush during my first visit and remained consistently friendly. The cocktail bar is well worth a trip.”
8.8Verified guest“The Red Level Lounge was a standout, ideal for late-night snacks. We also visited Platea and enjoyed the nearby parks and shops. Excellent location and very helpful staff.”
8.8Verified guest“Lovely atmosphere and great assistance from both the reception and Business Center teams. Breakfast was good but could be improved, especially for vegetarians.”
8.8Verified guest“Clean hotel with comfortable rooms in a great spot for exploring Madrid. Beds were exceptionally comfortable, and the room came with a safe, satellite TV, and a mini fridge. A really strong choice for longer stays.”
8.8Verified guest“Perfectly located, stylish, classic five-star hotel with charm.”
8.8Verified guest“The buffet breakfast is excellent, with a good variety. The lounge provides complimentary food and drinks all day.”
04 — Location
Getting around Madrid
The property sits in Madrid.
Plaza de Cibeles: The iconic square is a 12-minute walk away, home to the Cybele Palace and a busy traffic roundabout. Great for photos, especially at sunset.
Prado Museum: About a 15-minute stroll from the hotel, the Prado houses masterpieces by Velázquez, Goya, and El Greco. Worth booking ahead.
Retiro Park: A 20-minute walk leads to Madrid's green lung, perfect for a morning run or afternoon row on the lake. The Glass Palace is a highlight.
Calle Serrano: Madrid's golden mile for luxury shopping, just a short walk north. Even if you don't buy, the window displays are a treat.
Hermosilla, 2, Madrid, Community of Madrid, 28001, Spain
05 — Good to know
Policies & conditions
Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.
- Check-in
- From 15:00-23:59
- Check-out
- By 12:00
- Cancellation
- Free cancellation on many rates — terms on booking page
- Payment
- Pay-at-hotel available on many rates; final terms at booking
- Pets
- Allowed
- Property
- 199 rooms
06 — Questions
Frequently asked
What are the check-in and check-out times?
Check-in is from 15:00 until 23:59, and check-out is by 12:00.
Is parking available at the hotel?
Yes, the hotel offers parking on site. We recommend confirming availability and any charges when booking.
Are pets allowed at Hotel Fenix?
Yes, pets are allowed. Check the hotel's policy for any size or weight restrictions and possible fees.
Does the hotel have airport shuttle service?
Yes, the hotel offers a paid airport shuttle. Contact the hotel in advance to arrange the transfer.
What are the options for families?
The hotel has Grand Family Rooms and Supreme Family Rooms, plus cots and rollaway beds available on request.
Is there a gym or wellness centre?
Yes, the hotel has a fitness centre, sauna, spa lounge, and offers fitness classes. Beauty treatments are also available.
The bottom line
A classic, well-run five-star in a prime Madrid location, with a standout Red Level lounge and strong breakfast. If you value old-school charm and attentive service, it's a reliable choice—though the rooms and value show some wear.
8.8Reliable five-star comfort with a location that's hard to beat.
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